Acronis Backup: Compatibility with TightVNC Remote Control Software

Disable ShockwaveFlashFullScreen under TightVNC Server config -> Video

This article applies to:

• Acronis Backup 11.5 (Acronis Backup & Recovery 11.5)

Symptoms

1. You have Acronis Backup and TightVNC remote control software installed on the same machine.
2. You connect to the machine via TightVNC and open Acronis Management console.
3. While working in Acronis Backup TghtVNC connection breaks and cannot be re-established.

Solution

Configure server settings to allow Acronis Backup function with TightVNC. Disable ShockwaveFlashFullScreen server settings:

1. Open TightVNC Server configuration (right-click on the TightVNC icon in taskbar -> Configuration);
2. Navigate to Video;
3. Remove ShockwaveFlashFullScreen.