Acronis Backup & Recovery 11.5: Warning "Failed to find registered virtual machine" in Log after Importing VM onto Hyper-V Host

Update to build 38573

This acrticle applies to:

• Acronis Backup & Recovery 11.5

Symptoms

1. You have Acronis Backup & Recovery Agent for Hyper-V installed on a Hyper-V host.
2. You import or restore a virtual machine onto the Hyper-V host.
3. In Acronis Backup & Recovery logs you see a warning:

Error code: 64
Module: 83
LineInfo: 4787b8e7cea1825b
Fields:  $module : disk_bundle_vs_37975
Message: There is an error with the virtualization server of type '<Servername>'.
--------------------
Error code: 22
Module: 83
LineInfo: ba3fdb9882f235ef
Fields:  $module : hv_srv_vs_37975
Message: Failed to find registered virtual machine 'XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX'.
--------------------

Cause

Issue in the product.

Solution

The issue has been fixed in Update 3 (build 38573) of Acronis Backup & Recovery. Please update your product.

More information

Acronis Backup & Recovery 11.5 Standalone: Updating to Acronis Backup
Acronis Backup & Recovery 11.5 Advanced: Updating to Acronis Backup Advanced