Acronis Bootable Media Does Not Detect HDD and NIC on Citrix XenServer Virtual Machine

Set platform:device_id to 0001

This article applies to:

• Acronis Backup 11.5 (Acronis Backup & Recovery 11.5)

Symptoms

1. You have a Citrix XenServer host with a Windows 7/8 or Windows Server 2008/2008R2/2012 virtual machine.
2. You boot the virtual machine with Acronis bootable media.
3. Bootable media does not detect drives and network card.

Cause

Problem is Xen specific. Windows virtual machines on a Citrix XenServer host have default configuration parameters (platform:device_id=0002) not fully compatible with Linux environment.

Solution

As workaround set platform:device_id to 0001:

1. Open XenServer host's console.
2. Issue:
   xe vm-param-set uuid=<VM UUID> platform:device_id=0001
   
   where <VM UUID> is the UUID of the machine if question. You can find the UUID of the virtual machine by issuing xe vm-list command or on the General tab of the VM in XenCenter.

More information

Issue will be fixed in the next update of Acronis Backup 11.5.