Acronis Bootable media supports FAT16/FAT32 removable drives only.

This artcle applies to:

• Acronis Software

Description

Acronis Bootable Media can be created on a removable media with the following file systems:

• FAT16
• FAT32

More information

Acronis True Image 2014: Creating Acronis Bootable Media
Acronis Backup & Recovery 11.5/11: Creating Acronis Bootable Media
Acronis vmProtect: Creating Acronis Bootable Media
Acronis Snap Deploy 4: Creating Acronis Bootable Media
Starting Acronis Product from USB Flash Drive

Format your removable media in FAT16/FAT32.

This article applies to:

• Acronis Software

Symptoms

1. You create Acronis Bootable Media.
2. You want to create it on a removable media (e.g. a flash drive) formatted other than FAT16/FAT32 (e.g. NTFS).
3. Operation fails with error:
   E0004000E: Operation is not supported
   Error code: 0x4000E
   $ module = "media_builder_vs_37689"
   Taq: 0x37DCAD4EE29F3A0

Cause

Acronis Bootable media supports removable media with FAT16 and FAT32 file systems only.

Solution

Format your media to FAT16 or FAT32 file system. Proceed as described in Starting Acronis Product from USB Flash Drive

Or create an ISO image and burn it to a CD/DVD.

More information

Acronis True Image 2014: Creating Acronis Bootable Media
Acronis Backup & Recovery 11.5/11: Creating Acronis Bootable Media
Acronis vmProtect: Creating Acronis Bootable Media
Acronis Snap Deploy 4: Creating Acronis Bootable Media

 This article describes how to troubleshoot issues related to Express Backup Failure while using Acronis Backup Advanced (Acronis Backup & Recovery 11.5).

This article applies to:

• Acronis Backup Advanced
• Acronis Backup & Recovery 11.5

Introduction

The ExpressFullBackup method allows creating full backups of Exchange information stores, storage groups, or databases in deduplicating vaults. With this method, Acronis software backs up only the changes that have occurred since the previous full backup. The data that has not changed is replaced with links to it in a newly created backup.

Solution

Follow these steps to troubleshoot Express Backup Failure:

1. Get familiar with technology of Express Backup in the About part.
2. Follow to Troubleshooting part to troubleshoot and resolve the issue.

 This article describes how to troubleshoot issues related to CDP Backup Failure while using Acronis Backup Advanced (Acronis Backup & Recovery 11.5).

This article applies to:

• Acronis Backup Advanced
• Acronis Backup & Recovery 11.5

Introduction

Continuous Data Protection (CDP) backup scheme allows reverting the protected data to any point in time.

Solution

Follow these steps to troubleshoot CDP Backup Failure:

1. Get familiar with technology of CDP Backup in the About part.
2. Follow to Troubleshooting part to troubleshoot and resolve the issue.        

This article will help you to troubleshoot issues with backup via Command-line utility in Acronis Backup.

This acrticle applies to:

• Acronis Backup (except for Acronis Backup for VMware)
• Acronis Backup & Recovery

Symptoms

You run a backup using Command-line utility, it fails with an error message.

Note:

• if backup hangs, follow Acronis Software:Troubleshooting Application Lockups.
• if Acronis Backup crashes during backup, follow Acronis Software: Troubleshooting Application Crashes.

Cause

• Wrong syntax (arguments are missing, for example)
• Wrong data provided (wrong password, wrong location etc.) 
• Issue in the product

Solution

1. Make sure you use correct syntax. Check if the command you use has indispensable parameters and if you have provided them. Check if you have put those parameters in the correct order. See Command-line Reference for more details.
2. Make sure you have provided correct data. For example: make sure you have selected the correct disk for backup or the correct source for recovery, have access to this disk, have provided a user who has access both to the backup/recovery source and the destination, and the correct password is provided.

If the above solutions do not help or are not applicable, please collect the following information:

• Exact command syntax used;
• Error message or the screenshot of it;
• System Report from the machine where Agent that fails backup is installed: see instruction for Acronis Backup & Recovery 11.5 Generating System Report, if this fails for any reason, you can use this AcronisInfo Utility

and contact Acronis Customer Central.

More information

The Command-Line Reference in pdf format is available from Acronis Web-site.

Operations takes significant time. Do not restart AMS service and wait untill the operation completes.

This article applies to:

• Acronis Backup Advanced for vmWare

Symptoms

1. vCenter integration is activated on Acronis Management Server and works correctly.
2. You try to deactivate the integration by unchecking Enable integration with the following vCenter Server.
3. You wait for a couple of minutes, but intergation is not disabled. vCenter structure is shown on AMS.
4. You restart the Acronis Management Server Service.
5. vCenter integration is not deactivated and vCenter structure is still shown on AMS.

Cause

AMS requires sufficient time to deactivate vCenter integration and to delete information about it from the database. Restarting AMS service interrupts the deactivation process.

Solution

Do the following to resolve the issue:

1. Activate the integration again.
2. Wait at least 10 minutes and make sure the integration works correctly.
3. Deactivate the integration.
4. Do not restart or stop the AMS service until the integration is turned off.

More information

Please contact Acronis Customer Central if you need assistance.

This article is about troubleshooting different deployment failures for Acronis Snap Deploy

This article applies to:

• Acronis Snap Deploy 4

Introduction

This article will help you troubleshoot deployment failures in Acronis Snap Deploy. In general, deployment problems are related to network problems and conflicts, licensing issues, issues with the image and hardware compatibility. Please note that this article deals only with actual errors duing deployment does not cover issues such as OS bootability post-deployment and other deployment problems.

Solution

Follow these steps to troubleshoot Snap Deploy deployment failures:

1. Get familiar with deployment basics in the About part.
2. Check for known issues in the Known issues part.
3. Follow to Troubleshooting part to troubleshoot and resolve the issue.

Update to build 38573

This acrticle applies to:

• Acronis Backup & Recovery 11.5

Symptoms

1. You have Acronis Backup & Recovery Agent for Hyper-V installed on a Hyper-V host.
2. You import or restore a virtual machine onto the Hyper-V host.
3. In Acronis Backup & Recovery logs you see a warning:

Error code: 64
Module: 83
LineInfo: 4787b8e7cea1825b
Fields:  $module : disk_bundle_vs_37975
Message: There is an error with the virtualization server of type '<Servername>'.
--------------------
Error code: 22
Module: 83
LineInfo: ba3fdb9882f235ef
Fields:  $module : hv_srv_vs_37975
Message: Failed to find registered virtual machine 'XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX'.
--------------------

Cause

Issue in the product.

Solution

The issue has been fixed in Update 3 (build 38573) of Acronis Backup & Recovery. Please update your product.

More information

Acronis Backup & Recovery 11.5 Standalone: Updating to Acronis Backup
Acronis Backup & Recovery 11.5 Advanced: Updating to Acronis Backup Advanced

Set platform:device_id to 0001

This article applies to:

• Acronis Backup 11.5 (Acronis Backup & Recovery 11.5)

Symptoms

1. You have a Citrix XenServer host with a Windows 7/8 or Windows Server 2008/2008R2/2012 virtual machine.
2. You boot the virtual machine with Acronis bootable media.
3. Bootable media does not detect drives and network card.

Cause

Problem is Xen specific. Windows virtual machines on a Citrix XenServer host have default configuration parameters (platform:device_id=0002) not fully compatible with Linux environment.

Solution

As workaround set platform:device_id to 0001:

1. Open XenServer host's console.
2. Issue:
   xe vm-param-set uuid=<VM UUID> platform:device_id=0001
   
   where <VM UUID> is the UUID of the machine if question. You can find the UUID of the virtual machine by issuing xe vm-list command or on the General tab of the VM in XenCenter.

More information

Issue will be fixed in the next update of Acronis Backup 11.5.

Disable ShockwaveFlashFullScreen under TightVNC Server config -> Video

This article applies to:

• Acronis Backup 11.5 (Acronis Backup & Recovery 11.5)

Symptoms

1. You have Acronis Backup and TightVNC remote control software installed on the same machine.
2. You connect to the machine via TightVNC and open Acronis Management console.
3. While working in Acronis Backup TghtVNC connection breaks and cannot be re-established.

Solution

Configure server settings to allow Acronis Backup function with TightVNC. Disable ShockwaveFlashFullScreen server settings:

1. Open TightVNC Server configuration (right-click on the TightVNC icon in taskbar -> Configuration);
2. Navigate to Video;
3. Remove ShockwaveFlashFullScreen. 

Troubleshooting guide for issues with Acronis OS Selector

This article applies to:

• Acronis Disk Director
• Acronis OS Selector

Introduction

This article will guide you through troubleshooting following possible issues with Acronis OS Selector:

• Boot loaders conflict
• CD/DVD detection issue
• Keyboard/mouse detection issue
• OS copy issue
• OS selector Activation/Deactivation
• OS does not boot after operations
• Slow OS selector

Solution

Follow these steps to troubleshoot issues with Acronis OS Selector:

1. Get familiar with technology in the About part.
2. Check for known issues in the Known issues part.
3. Follow to Troubleshooting part to troubleshoot and resolve the issue.

More information

See also:

• Acronis Disk Director 11 Home
• Acronis Disk Director 11 Advanced
• Acronis Disk Director product line version comparison

This article applies to:

• Acronis Backup Advanced (Acronis Backup & Recovery Advanced)

Symptoms

You run the backup (or it is being started automatically), the backup fails with error similar to: “Failed to check license – License server unavailable). Or you try to manage license from Acronis Management server – the error similar to “Failed to establish connection – License server unavailable” appears.

Cause

1. Software malfunctioning
2. Connection error

Solution

Please connect directly to the machine where Acronis License server is installed. In most cases it will be installed along with Acronis Management server.

Make sure the License Server is accessible locally: if the Management Server and Management Console are installed on the same system as the License server, start the Console and connect to the Management Server on the local machine. Try go to “Tools”, then “Manage licenses” and select “localhost” as the machine.

If the Console or Management Server is not installed on the machine, go to “C:\Program Files\Acronis\LicenseServer” folder and start License Server console. Once started, try to connect to the server located on “localhost”.

If the License Server is not accessible locally, please go to “Software malfunctioning” section.

If the License server is available and can be managed locally proceed to the "Connection error" section.

1. Software malfunctioning.

Please go to Windows Control panel and start “Program and Features”. Check if “Acronis License Server” is listed under installed software.

Start Acronis Backup installation file and choose “Install Acronis Backup” option.

If the Acronis License Server is NOT listed in “Program and Features”: choose “Modify” and make sure that the License Server is marked for installation in the next Window. Proceed with installation and reboot the machine at the end.

If the Acronis License Server IS listed in “Program and Features”: choose “Repair”. Proceed with repair and reboot the machine at the end. Please note that if you run installation of the new version (for example, if you have downloaded a newer version from the Acronis web site) “Repair” option is not available. You may run “Update” instead, but be advised, that it is recommended to update all components of the centralized management.

If installation or repair does not help to resolve the issue, please collect Acronis system report and contact Acronis Customer Central.

2. Connection error.

If you made sure that local connection to the License server is successful, the issue should be in the connection.

First of all make sure there is a secure connection between Agent and License server. On the Agent machine open the Management console (if installed) and connect to the License server (Tools -> Manage licenses) or test telnet connection on port 9876 to the License server machine using telnet. On the License server machine open the Management console (if installed) and connect to the Agent machine (Connect -> Connect to a remote machine) or test telnet connection on port 9876 to the Agent machine.

If connection could be established, please start Registry editor (Start -> Run -> regedit.exe) and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\MMS\Configuration\License

Check if LicenseServerAddress is the one the License Server is actually installed. Try to change it to IP instead of domain name, to see if name resolution is the problem.

Export the key for the further investigation.

If these steps did not help to resolve the issue, please get PCAP (Wireshark) utility, start it on the Agent machine and reproduce the issue.

Collect Acronis system report from Agent machine and from machine where License Server is installed.

With exported registry key, Wireshark log and System report contact Acronis Customer Central.

More information

For more information on License Server functionality visit Web Help.

How to switch from Acronis Backup 11.5 (Acronis Backup & Recovery 11.5 Stand-alone) to Acronis Backup Advanced 11.5 (Acronis Backup & Recovery 11.5 Advanced).

This article applies to:

• Acronis Backup 11.5 (Acronis Backup & Recovery 11.5) build 37975 or later

Introduction

Starting from build 37975 you can upgrade your Acronis Backup 11.5 (Acronis Backup & Recovery 11.5) from a stand-alone edition to an advanced edition without reistalling the software.

(!) You need a full license of Acronis Backup Advanced 11.5 (Acronis Backup & Recovery 11.5 Advanced) or an upgrade license and a full license of a previous advanced edition.

(!) You cannot upgrade from Acronis Backup & Recovery 10/11 (Stand-alone edition) to Acronis Backup Advanced 11.5 (Acronis Backup & Recovery 11.5 Advanced) having only an upgrade license without a full one.

Description

Do the following to perform the upgrade:

Change license

On each machine where you want to upgrade Acronis Backup Advanced, change a license as follows:

1. Run Acronis Backup. On the Help menu, click Change license. Click Change to the right of License for backup of disks/files:
   
2. Click Change and select Use the following license keys. Enter the new license keys for this machine.
   
3. Click OK to apply the new licenses:
   
4. The licenses previously assigned to the machine will be revoked and the management console will restart. Now, you can connect the console to a remote machine and connect to this machine from a remote location.

Install the Management server

1. Download the setup program of Acronis Backup Advanced from the Acronis website as described in Downloading the Latest Build of Acronis Software.
2. Install Acronis Backup Management Server on a machine running Windows. It is acceptable to install the management server on one of the machines where you have upgraded the product. Run the setup program, and then click Install Acronis Backup:
   
3. After accepting the terms of the license agreement, click Modify:
   
4. In the components tree, select Management Server:
   
   Follow the on-screen instructions. In most cases, you can leave the default settings.
   For detailed information see Acronis Backup Advanced: Installation.

Add the upgraded machines to the management server

1. On any machine where the product was upgraded, run Acronis Backup.
2. Click Connect to a management server and type the server name or IP address. If prompted for credentials, specify the user name and password of a user who is a member of the Acronis Centralized Admins and Acronis Remote Users groups on the management server. In the Navigation tree, select  Machines with agents:
   
3. Click Add a machine to AMS or Add multiple machines on the toolbar:
   
4. Add the upgraded machines.

More information

Now you can create centralized backup plans to backup data from multiple machines: Creating a centralized backup plan.

First you should upgrade the components for centralized management, then Acronis Agents if these are on separate machines

This article applies to:

• Acronis Backup 11.5 (Acronis Backup & Recovery 11.5)
• Acronis Backup Advanced 11.5 (Acronis Backup & Recovery 11.5 Advanced)

Introduction

Components of Acronis Backup 11.5 can only be installed over components of Acronis Backup & Recovery 11 or Acronis Backup & Recovery 10 Build 11639 (U2) or higher.

If you have all Acronis Backup & Recovery components on one machine, you can upgrade them all in one go - see:

• Acronis Backup & Recovery 11.5: Upgrading from Previous Editions

If you have Acronis Backup & Recovery components installed on separate machines, it is recommended to first upgrade the components for centralized management and only then Acronis Agents.

There may be a transition period where in the infrastructure you will have both Acronis Backup Advanced 11.5 (Acronis Backup & Recovery 11.5 Advanced) and components from previous versions, which is normal: Acronis Backup & Recovery 11 Agents and Acronis Backup & Recovery 10 (build 11639 or later) Agents are compatible with components for centralized management of the version 11.5.

Solution

If you have each of the components installed on a separate machine, the recommended Acronis Backup & Recovery 11 upgrade sequence is:

1. Upgrade Acronis Backup & Recovery Management Console.
2. Upgrade Acronis Backup & Recovery License Server.
3. Upgrade Acronis Backup & Recovery Management Server and Acronis Backup & Recovery Storage Node.
   All these components can be upgraded as described in Acronis Backup & Recovery 11.5: Upgrading from Previous Editions.
4. Upgrade Acronis Backup & Recovery Agents - both local and remote upgrade installation is supported:
   • Acronis Backup & Recovery: Preparing the Machine for Remote Installation
   • Acronis Backup & Recovery Advanced: Upgrading Acronis Agent Remotely (remote)
   • Acronis Backup & Recovery 11.5: Upgrading from Previous Editions (local)

More information

See also Acronis Backup & Recovery Is Now Acronis Backup: Renaming Table and Simplified Licensing Policy.

This article describes how to troubleshoot performance issues with Acronis Backup Command line tool.

This article applies to:

• Acronis Backup (Acronis Backup & Recovery) 11.5

If you experience issues with performance of other Acronis product, please refer to article Troubleshooting Performance issues in Acronis Software.

Introduction

It is important to understand that unlike the trueimagecmd utility used in the older Acronis products, acrocmd does not contain any tools that physically execute the commands. It merely provides the command-line interface to Acronis Backup components—agents, storage nodes and the management server. The main article for troubleshooting performance issues is Acronis Backup: Troubleshooting Performance Issues.

Before starting investigation in accord with this article, make sure, the process (backup for example), is not hanged. If this is the case, please follow Troubleshooting Application Lockups.

Performance depends on many factors, but the two are mainly important: hardware limitations and product underperforming. While hardware limitations cannot be overcome without changing the hardware, underperforming has to be fixed by Acronis development. So it is important to make sure the performance bottleneck is identified correctly. This article aims to help you with it. 

Solution

In general, perfomance improvements are constantly being worked on and released, so updating to the latest build is always recommened for the best perfomance of backup and other opertaions. 

Please make sure the system meets system requirements listed in: Web-help: System requirements.

In Windows

1. If the backup is being created to the personal vault (local drive), the root of the issue may be caused by the Agent performance. Please collect Acronis system report and ProcMon report in this case (see below).

2. If the backup is being created to the centralized unmanaged vault, the issue may be caused by the Agent performance or network. Please collect Acronis system report, ProcMon report and PCAP report (see below).

3. If the backup is being created to the centralized managed vault, the issue may be caused by the Agent performance Acronis Storage Node performance or network. Please collect Acronis system report from machines where Agent and Acronis Storage Node are installed, ProcMon report from both machines and PCAP report (see below).

In Linux

1. If the backup is being created to the personal vault (local drive), the root of the issue may be caused by the Agent performance. Please collect Strace report during process running and Acronis system report after it finishes in this case (see below).

2. If the backup is being created to the centralized unmanaged vault, the issue may be caused by the Agent performance or network. Please collect Strace and PCAP report during process running and Acronis system report after it finishes in this case (see below).

3. If the backup is being created to the centralized managed vault, the issue may be caused by the Agent performance Acronis Storage Node performance or network. Please collect Strace from machines where Agent and Acronis Storage Node are installed and PCAP report during process running and Acronis system report from both machines after it finishes in this case (see below).

Collecting information

1. Collecting Acronis system report.

2. Collecting Process Monitor (ProcMon) log.

3. Collecting Strace log.

4. Collecting PCAP (Wireshark) log (see Linux part if collected on Linux machine).

In addition always save Acronis Backup log of the faulty operation (Right-click on the backup plan -> Logs -> Save to file) and System Report form the machine in question. See instruction for Acronis Backup & Recovery 11.5 Generating System Report, if this fails for any reason, you can use this AcronisInfo Utility. With information collected please contact Acronis Customer Central.

More information

More information availible in article: Troubleshooting Performance issues in Acronis Software

This article is about troubleshooting different deployment failures for Acronis Snap Deploy

This article applies to:

• Acronis Snap Deploy 4

Introduction

This article will help you troubleshoot deployment failures in Acronis Snap Deploy. In general, deployment problems are related to network problems and conflicts, licensing issues, issues with the image and hardware compatibility. Please note that this article deals only with actual errors duing deployment does not cover issues such as OS bootability post-deployment and other deployment problems.

Solution

Follow these steps to troubleshoot Snap Deploy deployment failures:

1. Get familiar with deployment basics in the About part.
2. Check for known issues in the Known issues part.
3. Follow to Troubleshooting part to troubleshoot and resolve the issue.

Update to build 38573

This acrticle applies to:

• Acronis Backup & Recovery 11.5

Symptoms

1. You have Acronis Backup & Recovery Agent for Hyper-V installed on a Hyper-V host.
2. You import or restore a virtual machine onto the Hyper-V host.
3. In Acronis Backup & Recovery logs you see a warning:

Error code: 64
Module: 83
LineInfo: 4787b8e7cea1825b
Fields:  $module : disk_bundle_vs_37975
Message: There is an error with the virtualization server of type '<Servername>'.
--------------------
Error code: 22
Module: 83
LineInfo: ba3fdb9882f235ef
Fields:  $module : hv_srv_vs_37975
Message: Failed to find registered virtual machine 'XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX'.
--------------------

Cause

Issue in the product.

Solution

The issue has been fixed in Update 3 (build 38573) of Acronis Backup & Recovery. Please update your product.

More information

Acronis Backup & Recovery 11.5 Standalone: Updating to Acronis Backup
Acronis Backup & Recovery 11.5 Advanced: Updating to Acronis Backup Advanced

Set platform:device_id to 0001

This article applies to:

• Acronis Backup 11.5 (Acronis Backup & Recovery 11.5)

Symptoms

1. You have a Citrix XenServer host with a Windows 7/8 or Windows Server 2008/2008R2/2012 virtual machine.
2. You boot the virtual machine with Acronis bootable media.
3. Bootable media does not detect drives and network card.

Cause

Problem is Xen specific. Windows virtual machines on a Citrix XenServer host have default configuration parameters (platform:device_id=0002) not fully compatible with Linux environment.

Solution

As workaround set platform:device_id to 0001:

1. Open XenServer host's console.
2. Issue:
   xe vm-param-set uuid=<VM UUID> platform:device_id=0001
   
   where <VM UUID> is the UUID of the machine if question. You can find the UUID of the virtual machine by issuing xe vm-list command or on the General tab of the VM in XenCenter.

More information

Issue will be fixed in the next update of Acronis Backup 11.5.

This article applies to:

• Acronis Backup Advanced (Acronis Backup & Recovery Advanced)

Symptoms

You run the backup (or it is being started automatically), the backup fails with error similar to: “Failed to check license – License server unavailable). Or you try to manage license from Acronis Management server – the error similar to “Failed to establish connection – License server unavailable” appears.

Cause

1. Software malfunctioning
2. Connection error

Solution

Please connect directly to the machine where Acronis License server is installed. In most cases it will be installed along with Acronis Management server.

Make sure the License Server is accessible locally: if the Management Server and Management Console are installed on the same system as the License server, start the Console and connect to the Management Server on the local machine. Try go to “Tools”, then “Manage licenses” and select “localhost” as the machine.

If the Console or Management Server is not installed on the machine, go to “C:\Program Files\Acronis\LicenseServer” folder and start License Server console. Once started, try to connect to the server located on “localhost”.

If the License Server is not accessible locally, please go to “Software malfunctioning” section.

If the License server is available and can be managed locally proceed to the "Connection error" section.

1. Software malfunctioning.

Please go to Windows Control panel and start “Program and Features”. Check if “Acronis License Server” is listed under installed software.

Start Acronis Backup installation file and choose “Install Acronis Backup” option.

If the Acronis License Server is NOT listed in “Program and Features”: choose “Modify” and make sure that the License Server is marked for installation in the next Window. Proceed with installation and reboot the machine at the end.

If the Acronis License Server IS listed in “Program and Features”: choose “Repair”. Proceed with repair and reboot the machine at the end. Please note that if you run installation of the new version (for example, if you have downloaded a newer version from the Acronis web site) “Repair” option is not available. You may run “Update” instead, but be advised, that it is recommended to update all components of the centralized management.

If installation or repair does not help to resolve the issue, please collect Acronis system report and contact Acronis Customer Central.

2. Connection error.

If you made sure that local connection to the License server is successful, the issue should be in the connection.

First of all make sure there is a secure connection between Agent and License server. On the Agent machine open the Management console (if installed) and connect to the License server (Tools -> Manage licenses) or test telnet connection on port 9876 to the License server machine using telnet. On the License server machine open the Management console (if installed) and connect to the Agent machine (Connect -> Connect to a remote machine) or test telnet connection on port 9876 to the Agent machine.

If connection could be established, please start Registry editor (Start -> Run -> regedit.exe) and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\MMS\Configuration\License

Check if LicenseServerAddress is the one the License Server is actually installed. Try to change it to IP instead of domain name, to see if name resolution is the problem.

Export the key for the further investigation.

If these steps did not help to resolve the issue, please get PCAP (Wireshark) utility, start it on the Agent machine and reproduce the issue.

Collect Acronis system report from Agent machine and from machine where License Server is installed.

With exported registry key, Wireshark log and System report contact Acronis Customer Central.

More information

For more information on License Server functionality visit Web Help.

Disable ShockwaveFlashFullScreen under TightVNC Server config -> Video

This article applies to:

• Acronis Backup 11.5 (Acronis Backup & Recovery 11.5)

Symptoms

1. You have Acronis Backup and TightVNC remote control software installed on the same machine.
2. You connect to the machine via TightVNC and open Acronis Management console.
3. While working in Acronis Backup TghtVNC connection breaks and cannot be re-established.

Solution

Configure server settings to allow Acronis Backup function with TightVNC. Disable ShockwaveFlashFullScreen server settings:

1. Open TightVNC Server configuration (right-click on the TightVNC icon in taskbar -> Configuration);
2. Navigate to Video;
3. Remove ShockwaveFlashFullScreen.